Privacy policy

Privacy Policy

Last updated:Oct 8, 2025

Hi there! I care deeply about your privacy and want you to feel completely comfortable shopping here. This Privacy Policy explains how Rivertooth Soap (“we,” “us,” or “our”) collects and uses information when you visit Rivertoothsoap.com (the “Site”) or make a purchase from us.

By using this Site, you agree to how your information may be collected and used as described below. If you ever have questions, please don’t hesitate to reach out — I’m happy to help.

🧼 Updates to This Policy

As my small business grows, I may update this Privacy Policy from time to time to reflect changes in how I operate or as required by law. When that happens, I’ll post the updated version here and update the “Last updated” date above.

💡 What Information I Collect

The information I collect depends on how you interact with the shop. Here’s what that might include:

Information you share directly:

When you place an order, sign up for an account, or contact me, you may provide details like your:

• Name
• Billing and shipping addresses
• Email address and phone number
• Payment and order details
• Account information (like a password if you create an account)
• Messages or notes you send through the site

Since all orders are placed online, certain information is necessary to fulfill your purchase — without it, I wouldn’t be able to send your soaps your way!

Information collected automatically:

Like most websites, my site (through Bigcartel) automatically gathers certain data when you visit, such as your IP address, browser type, device information, and how you navigate the site. Cookies and similar tools help make the website work smoothly and improve your shopping experience.

Information from third parties:

Some information may come from service providers who help run the shop — for example:

• Bigcartel, which powers the online store
• Payment processors, who handle payments securely
• Shipping and fulfillment partners who help get your order to you

All third-party partners follow their own privacy policies, but I only work with companies that respect your privacy and data.

🎁 How Your Information Is Used

Your information is used to make your shopping experience smooth, safe, and enjoyable. This includes:

• Processing orders: Creating and managing your order, payments, shipping, and any returns.
• Communicating with you: Sending order updates, responding to questions, or sharing shop news (if you’ve opted in).
• Improving the shop: Understanding what’s working well and what could be better.
• Marketing: Occasionally sending promotional emails or ads (only if you’ve chosen to receive them).
• Fraud prevention and security: Keeping the site safe and detecting suspicious or illegal activity.

You are always free to unsubscribe from marketing messages at any time.

🍪 Cookies

Cookies are small files that help the website remember your preferences and improve how it runs. Bigcartel uses cookies to power this store, track analytics, and personalize your experience.

You can choose to block or delete cookies in your browser settings, but doing so might affect how well parts of the site work.

To learn more about the specific cookies Bigcartel uses, visit:

👉 https://www.bigcartel.com/resources/policies/privacy-policy

This site also recognizes Global Privacy Control (GPC) signals, which allow you to opt out of certain data sharing for your browser or device. You can learn more at https://globalprivacycontrol.org.

📤 When Information Is Shared

I only share your information when necessary to run the shop or when legally required. This may include sharing with:

• Service providers (like Bigcartel, payment processors, shipping carriers, and email providers)
• Business or marketing partners who help with promotions or shop functions
• Legal authorities, if required by law or to protect against fraud or abuse
• Mergers or transfers, in the unlikely event of a sale or restructuring of the business

Your information is never sold, rented, or shared just for profit — ever.

🔐 Protecting Your Information

Your privacy and trust mean everything. I take reasonable precautions to keep your information safe, but please remember that no method of transmission over the internet is 100% secure.

If you have an account, please keep your login details private. If you ever think your account might be compromised, contact me right away.

🧾 How We Share Your Information

Over the past 12 months, we’ve shared limited types of personal information with trusted partners to help process orders, improve our shop, and keep things running smoothly.

💡 We never sell or share sensitive personal information without your consent — and we don’t use your data to infer personal characteristics.

If you’ve opted in to our marketing, we may share limited information (like your name, email, or purchase history) with our trusted marketing partners so we can send you offers or updates you’ll actually care about. You can unsubscribe anytime.

💬 User-Generated Content

If you leave a product review or comment on our site, that information may be visible to others. Once posted publicly, it can’t always be removed or controlled by us. Please share only what you’re comfortable making public — and thank you for helping others discover our soaps! 🫶

🌐 Third-Party Links

Sometimes our site may link to other websites or social media pages. Please remember that we don’t control their privacy practices. If you visit those sites, take a look at their privacy policies to see how they handle your information.

👶 Children’s Privacy

Our website and products aren’t designed for children, and we don’t knowingly collect personal information from anyone under 16. If your child has shared their information with us, please contact us and we’ll remove it right away.

🔒 Security & Data Retention

We work hard to keep your information safe and use reasonable safeguards to protect it. However, no online system is completely foolproof. Please avoid sending sensitive details (like credit card numbers) through unsecured channels such as regular email.

We only keep your information as long as needed — to complete your orders, follow up on customer support, meet legal requirements, or improve your experience with us. 🕰️

⚖️ Your Privacy Rights

Depending on where you live, you may have certain rights when it comes to your personal information, including:

• 🔍 Access / Know – Ask what information we have about you.
• 🗑️ Delete – Request deletion of your personal data.
• ✏️ Correct – Fix any inaccurate information.
• 📦 Portability – Receive a copy of your information or transfer it elsewhere.
• 🚫 Opt Out – Choose not to have your data sold or shared for advertising.
• 💭 Withdraw Consent – Change your mind about data use you previously agreed to.
• ⏸️ Restrict Processing – Ask us to pause how we use your data.

To make a request, just contact us using the details below. We may need to verify your identity first — it helps us protect your privacy. You can also appoint an authorized agent to submit a request for you if needed.

We’ll always respond as quickly as possible and will never treat you unfairly for exercising your rights. 🤝

📣 Complaints

We want you to feel confident and respected when shopping with Rivertoothsoap. If you ever have concerns about how we handle your information, please contact us first — we’ll do our best to make things right.

If you’re still not satisfied, you may have the right to reach out to your local data protection authority depending on where you live.

🌎 International Customers

We do not ship to other countries with the exception of Canada.

📬 Contact Us

If you ever have questions about your data, privacy rights, or how we handle your information, please reach out — we’re real people who care. 💌

📧 [email protected]

📦 Rivertoothsoap

49 Showers Drive, E253, Mountain View CA, 94040

Thank you for trusting and supporting our small business — we appreciate you more than you know. 🌿🫧